Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the Rentoza subscription model?
Rentoza allows you to access the latest electronics through a flexible monthly subscription plan rather than paying the full retail price upfront. At the end of your term, you can choose to upgrade, return, or keep your device.
Are the products brand new or refurbished?
We offer a mix of brand new and certified pre-owned devices. Every item undergoes a rigorous quality check and sanitization process to ensure it meets our high performance standards before reaching you.
What happens if I accidentally damage my device?
All Rentoza subscriptions include comprehensive cover for accidental damage and theft. If an accident occurs, simply log a claim through our portal, pay the applicable excess, and we will handle the repair or replacement.
How long does shipping take?
Once your application is approved and your first payment is processed, your electronics will be delivered to your doorstep within 3 to 5 business days, depending on your location.
Can I cancel my subscription early?
Yes, you can cancel your subscription before the term ends. Please note that an early cancellation fee may apply as per our terms and conditions to cover the processing and logistics of the return.
What documents do I need to apply?
To ensure a secure transaction, we typically require a valid form of identification, proof of residence, and your latest three months' bank statements to verify affordability.