Returns & Exchanges
At Rentoza, we want you to enjoy the latest electronics with complete peace of mind, which is why we offer a straightforward return process for items that don't meet your expectations. If your device is faulty or you have changed your mind within the specified cooling-off period, our team is here to assist with a swift resolution.
Log Your Request
Visit our online returns portal or contact our support team within 7 days of receiving your device to initiate a return or exchange request.
Condition Check
Ensure the electronic device is in its original packaging with all included accessories, manuals, and cables intact to qualify for a full refund or swap.
Secure Collection
We will arrange for our specialized courier service to collect the item directly from your doorstep at a time that fits your schedule.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or ship your replacement unit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing